Shipping & Delivery Policy
At NLpellets B.V., we are committed to supplying high-quality wood pellets and biomass products efficiently and safely to our wholesale partners and B2B buyers across Europe.
1. Shipping Destinations
We supply wholesale and B2B clients throughout the Netherlands and across continental Europe. For destinations outside our standard freight delivery corridors, please contact our logistics team prior to ordering for a customized freight quote.
2. Order Processing & Dispatch
- Order Processing: Standard wholesale and bulk orders are processed within 1 to 3 business days (excluding weekends and official Dutch public holidays) upon payment confirmation.
- Dispatch Confirmation: You will receive a formal dispatch notification alongside carrier consignment notes and tracking information once your freight has left our facility.
3. Delivery Estimates & Transport Methods
Delivery timelines depend on volume, transport mode, and delivery postal code:
| Order Type | Estimated Delivery Time | Logistics Method |
|---|---|---|
| Standard Pallet Orders (Full Pallets / Bagged Pellets) | 3 – 7 Business Days | Curtainsider / Tail-lift Freight Transport |
| Bulk Freight (Full Truckloads / FTL) | 5 – 10 Business Days | Dedicated Road Freight / Walking Floor / Silo Truck |
Note: Transit times are industry estimates and may vary based on carrier scheduling, seasonal demand, weather events, or cross-border logistics.
4. Freight & Pallet Delivery Requirements
Due to the commercial nature of wood pellet shipments:
- Vehicle Access: Deliveries are executed by commercial heavy goods vehicles (HGVs) or trucks with tail-lifts. The consignee must ensure clear, paved access suitable for 18–40 tonne vehicles. Drivers cannot navigate over unpaved roads, soft ground, grass, or gravel.
- Offloading & Kerbside Rule: Standard delivery terms are kerbside delivery or loading bay handover. The driver is equipped to lower the pallet to ground level; moving goods into private storage facilities, cellars, or warehouses remains the buyer’s responsibility unless contracted otherwise.
- Site Facilities: For full truckload (FTL) deliveries without tail-lift, the consignee is responsible for providing suitable offloading machinery (e.g., forklift, telehandler) and qualified personnel.
5. Freight Rates & Tariffs
Wholesale shipping rates are calculated dynamically based on:
- Total tonnage, pallet count, or volume.
- Delivery destination postal code and country.
- Selected transport method (e.g., tail-lift requirement vs. buyer forklift offload).
Final freight charges will be itemized on your proforma invoice or purchase order before confirmation.
6. Consignment Tracking
Following dispatch, our logistics department will issue an email with carrier details, consignment reference numbers, and delivery window updates.
If you have not received your consignment details within 4 business days of payment clearance, please contact our dispatch desk at sales@nlpelletsbv.com or message us on WhatsApp at +31 6 20995263.
7. Freight Inspection & Claims
- Inspection upon Arrival: Inspect all pallets, shrink-wrap seals, and bags immediately upon handover.
- Damage Notification: If goods or pallets show signs of damage or shortage, explicitly record the remarks on the carrier’s CMR / Delivery Note / Proof of Delivery (POD) before signing. Take time-stamped photographs and report the issue to sales@nlpelletsbv.com within 48 hours. Claims cannot be honored if the POD is signed clean without reservations.
- Failed Delivery & Demurrage: In the event delivery fails due to incorrect site information, lack of vehicle access, or consignee absence during the agreed window, redelivery charges and truck waiting-time fees (demurrage) will be billed to the buyer.
8. Contact & Corporate Logistics Desk
For questions regarding scheduled deliveries, wholesale quotes, or custom logistics arrangements, contact our office:
- Company Name: NLpellets B.V.
- Address: Valendrieseweg 295, 6603 AC Wijchen, Netherlands
- KvK Number: 56042388 | VAT: NL851953840B01
- Email: sales@nlpelletsbv.com
- WhatsApp / Phone: +31 6 20995263
